1. Who these terms are between, and what outranks them

These terms are between you and Helix Cloud Solutions (“we”, “us”), the publisher of Helix NMS+. They cover this website and access to the console at cloud.helixnms.com.

If you are an ISP or business customer with a signed service agreement with us, that agreement governs and takes precedence over anything on this page. These terms fill the gap where no separate agreement exists.

By using this website or signing in to the console you accept these terms. If you do not accept them, do not use the service.

2. What the service is

Helix NMS+ is a multi-tenant management system for MikroTik networks with an ISP business-support system attached: monitoring, provisioning, firmware management, IP address management, subscriber billing and related tools.

It is pre-general-availability. It is in live production use, and it is also still being built. Features may change or be withdrawn, and no uptime or availability level is promised by this page. Where a customer needs a committed service level, that belongs in a signed agreement under §1.

3. Your account

You are responsible for what happens under your account, and for keeping your password and any API credentials confidential.
Give accurate registration details, and keep your email address current — it is how a password reset and any security notice reach you.
Tell us promptly at [email protected] if you believe an account has been compromised.
We may suspend an account that is being used in breach of these terms, or where suspension is necessary to protect the service or another customer.

4. This software changes live network equipment

Read this section even if you skip the rest.

Helix NMS+ connects to routers you register and writes configuration to them: addresses, VLANs, firewall and address-list entries, traffic queues, PPP secrets, DHCP leases, scheduled firmware upgrades. Through the billing side it can suspend or restore a subscriber’s service.

By using it you confirm that:

you are authorised to manage every device you register, and to make configuration changes to it;
you accept responsibility for the operational effect of actions taken through your account, including actions you schedule or automate;
you are responsible for your own configuration backups and for having a way to recover a device independently of this service;
where you use it to bill or disconnect your own subscribers, the relationship with those subscribers — and the lawfulness of a disconnection — is yours, not ours.

5. Acceptable use

You may not:

use the service to access, scan or configure networks or devices you are not authorised to manage;
attempt to break, overload, probe or circumvent the service’s security or its tenant isolation, or access another customer’s data;
use it to do anything unlawful, or to intercept communications you have no right to intercept;
resell or provide the service to a third party except as a signed agreement permits.

Responsible disclosure of a security issue is welcome and is not a breach of this section — write to [email protected].

6. Your data, and ours

You keep ownership of the data you put into the service, including your device inventory and your own customer records. You grant us the access needed to operate the service for you and to keep it working.

We keep ownership of Helix NMS+ itself — the software, its interfaces, its documentation and its branding. Nothing here transfers that to you.

How personal data is handled is described in our privacy notice, which includes the important distinction between the data we control and the subscriber records we merely process for an ISP customer.

7. Suspension, and ending it

You may stop using the service at any time. Where a signed agreement covers notice periods and data return, that agreement applies.

We may suspend or withdraw access where these terms are breached, where the law requires it, or where continuing would put the service or another customer at risk. We will give notice where it is reasonable to do so.

8. Warranties and liability

The service is provided as is. To the extent the law allows, we exclude implied warranties, and we do not warrant that the service will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect or consequential loss, for lost profit or revenue, or for loss of data where you have not kept your own backups; and our total liability is limited to the fees you paid us for the service in the twelve months before the claim.

Nothing here excludes liability that cannot lawfully be excluded.

9. Changes

We may change these terms. The date at the top says when they last changed, and where a change materially affects account holders we will tell them. Continuing to use the service after a change means accepting it.

10. Governing law and contact

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction — without affecting any mandatory protection you have under the law of the country you live in.

Contact: [email protected]. Last updated 8 September 2026. See also our privacy notice and the console.

Terms of service